Self-Service Kiosks Been Set Up Allowing Tourists to Recover Value Added Tax (VAT) When Leaving the UAE
Planet supplied kiosks with the
cutting-edge technology to fully automate the tax refund procedures
Self-service kiosks have been set
up across all the ports included in the Tax Refunds Tourists Scheme in order to
allow the tourists to recover Value Added Tax (VAT) when leaving the UAE.
The kiosks are operated by Planet
which is the company Media Marketing
Dubai enlisted by the Federal Tax Authority in order to operate the system
for Tax Refunds for Tourists Scheme. Planet supplied kiosks with the
cutting-edge technology to fully automate the tax refund procedures. The system
operator’s employees will be available for any guidance needed near the
self-service kiosks.
FTA Director General His
Excellency Khalid Ali Al Bustani declared that the new service launched in
association with the company hired to operate the system provides greater ease
and speed in processing VAT refund requests for tourists on purchases they made
Press release Dubai during their stay
in the UAE. The streamlined procedure identifies the taxes eligible for
refunds, verifies that the purchases are with the tourist and then seamlessly
facilitates tax recovery.
“The self-service kiosks are a
significant addition where tourists can recover VAT without needing to interact
with employees,” said H.E. Al Bustani. “The kiosks were placed at all exit
ports included in the Tax Refund Scheme for Tourists, where tourists can submit
the tax invoices on their purchases, along with their passport and credit card,
to recover VAT. No limit is placed on the Business
in Dubai maximum amount that can be recovered if said amount is transferred
to the tourist’s credit card, however, in the event that the applicant requests
a cash refund, then the maximum amount is set at AED10,000 per day.”
“The new service reflects our
commitment to continuously upgrading our services,” H.E. added.
“Our periodic follow-ups revealed
a sustained increase in customer happiness with the Tax Refunds for Tourists
Scheme, launched in November 2018 in collaboration with system operator Planet.
This is part of the government’s plan to establish a legislative, executive,
and technological ecosystem Dubai Careers
that would galvanize the tourism sector – one of the major contributors to
national GDP, whereby the UAE has become a major destination for tourists and
visitors, offering safety, hospitality, and world-class services.”
Since its November launch, the
electronic system of the Tax Refund Scheme for Tourists has registered rapid
success where the number of outlets connected to the system grew to 12 air,
land and sea ports including the Abu Dhabi International Airport, Al Ain
International Airport, Dubai International Airport, Al Maktoum International
Airport, Sharjah International Airport and Ras Al Khaimah International Airport
in addition to seaports; Zayed Port in Abu Dhabi and Port Rashid in Dubai as
well as four land ports; Al Ghuwaifat Border Post in Abu Dhabi, Hili Border
Port and Al Madheef Border Crossing in Al Ain, and Dubai’s Hatta Border Exit.
The authority also claimed that
in order to be refundable Media
Advertising in Dubai, the tax invoices need to be issued by the retail
stores included in the Scheme and registered in the system. These venues can
easily be identified by visibly showcasing ‘Tax-Free’ stickers on the
storefront.
The FTA also outlined various
conditions for a tourist to be eligible for tax refund namely: the tourist
should be at least 18 years old; they must meet the criteria specified in
Cabinet Decision No. (52) Of 2018 regarding the Executive Regulations of
Federal Decree-Law No. (8) Of 2017 on VAT, whereby the goods are supplied to an
overseas tourist who was in the UAE when the purchase was made and who intends
to exit the country along with the goods purchased within 90 days.
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